Refund Policy

1. Deposits

• All deposits made to secure a session are non-refundable.

• Deposits may be transferred to a new session date in the event of a reschedule (see rescheduling policy in Terms & Conditions).

• Failure to appear for a scheduled session without notice will result in forfeiture of the deposit.

2. Cancellations

• If you cancel your session within 24 hrs notice, your deposit may be applied to a future session at the discretion of Izzy’s Photography PDX.

• Cancellations with less than 24 hrs notice may result in a loss of the deposit and any pre-paid fees, except in the case of emergencies.

3. Rescheduling

• Sessions may be rescheduled once at no charge, as long as notice is given within 24 hrs.

• Additional rescheduling or repeated last-minute changes may be subject to a fee.

4. Refunds After a Session

• Due to the nature of photography as a creative service, no refunds will be given once a session has taken place and editing has begun.

• If you are unhappy with your final images, please reach out within 7 days of delivery and we will do our best to address your concerns (this may include limited re-edits, if applicable).

• Unedited/RAW images are not eligible for review or refund.

5. Product & Print Refunds

• All digital downloads, prints, and physical products are final sale and non-refundable.

• If your product arrives damaged or incorrect, please notify us within 7 days of delivery and we will arrange a replacement.

6. Refunds Due to Photographer Cancellation

• In the rare event that Izzy’s Photography PDX must cancel a session due to illness, emergency, or unforeseen circumstances and rescheduling is not possible, a full refund of any payments made (including the deposit) will be issued.